SimpliSafe Reviews
SimpliSafe has an overall rating of 4.8 based on 35 reviews. Customer feedback on SimpliSafe is mixed: SimpliSafe reviewers highlight positive aspects like easy installation, affordable pricing, reliable customer service, user-friendly app, which strongly appeal to homeowners and renters seeking affordable security solutions. However, SimpliSafe is often criticized for its limited smart home integration, occasional false alarms, basic equipment options, higher monitoring fees for advanced features.
35 reviews
5 Stars
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4 Stars
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How would you rate SimpliSafe?
All SimpliSafe Reviews (35)
EddieBowyer
May 20, 2026
"Didnt take long at all"
I got it set up really fast and everything worked fine right away. No issues or headaches, which was nice.
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aron_Walsh91
May 19, 2026
"Setup was straightforward, and for…"
Setup was straightforward, and for the most part it stays connected like it should. I did have a couple moments where the Wi-Fi dropped and I had to restart it, but it came back quickly. Nothing too dramatic, just the kind of thing you’d expect to be a little annoying. Overall I’m happy with it, though a stronger connection would definitely make it better
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Bonnie_peters82
May 18, 2026
"It only took maybe 20 minutes, which…"
It only took maybe 20 minutes, which was way faster than I expected!! Really happy with how quick and easy it was.
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WayneSpencer
May 16, 2026
"No long contract, which I really appreciate"
I went with SimpliSafe mainly because the contract part didn’t feel like a whole commitment trap. I started looking into it thinking there had to be some catch, but no, the monthly monitoring is straightforward and you can cancel without jumping through a bunch of hoops.
That was a big deal for me. I mean, I was ready to be annoyed by hidden terms or confusing pricing, but it was clear enough and I didn’t feel locked in. For home security, that’s kind of rare, so yeah, I’m giving it 5 stars.
That was a big deal for me. I mean, I was ready to be annoyed by hidden terms or confusing pricing, but it was clear enough and I didn’t feel locked in. For home security, that’s kind of rare, so yeah, I’m giving it 5 stars.
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Joan-david
May 10, 2026
"Works Fine so Far"
The base station has stayed connected the whole time and I haven’t had any problems with it yet. happy with it so far
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ashley1976
May 06, 2026
"Reliable When My Wi-Fi Acts Up"
Our internet goes out more often than I’d like, so the cellular backup was one of the things I really cared about with SimpliSafe. From my experience, it’s done exactly what I hoped it would do. When the Wi-Fi drops, the system doesn’t feel like it’s suddenly useless — I still get alerts and everything stays connected. For me, that peace of mind is the whole point. It’s not flashy or anything, but it quietly works when I need it to, and I don’t have much to complain about.
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Doris-bigler
May 05, 2026
"Quick alert, no complaints"
The alarm went off really fast and the app notification came through right away. if I miss it at that point, that’s on me, not the system.
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marcia1996
May 03, 2026
"Easy Alexa Setup"
I hooked it up to Alexa and my lights easily, with no real fuss. It’s been working well so far, and I’m happy with it
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katherineboucher6581
May 03, 2026
"I’ve only been using it for a..."
I’ve only been using it for a bit, but it feels really well made. I was kind of feeling trapped with my old gear constantly giving me issues, so this has been a nice change so far.
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Justin_zapata03
April 29, 2026
"The clips save just fine for me…"
The clips save just fine for me, like when I’m grabbing a quick gameplay moment, saving something funny a friend said, or keeping a short highlight from a call or stream. I haven’t really had issues with that part. I just wish the history went back longer, because sometimes I’ll remember something later, like an hour after it happened, or the next day, or after I’ve already closed everything, and by then it’s not there anymore. Overall it does what I need, but a longer history would make it way more useful...
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michele_Dorris94
April 23, 2026
"I recently had to cancel my SimpliSafe…"
I recently had to cancel my simplisafe service because I moved, and I was expecting it to be a pain. But my experience was actually really smooth. The rep I spoke with was friendly, didn’t pressure me to stay, and got everything taken care of quickly. I also received the confirmation email right after, which gave me peace of mind. Overall, I really appreciated how simple and stress-free the whole process was
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diane1970
April 17, 2026
"Sensors have been accurate and dependable"
I’ve had SimpliSafe set up for a few months now, and so far the sensors have done exactly what I’d expect them to do. The door and window sensors respond right away, and I haven’t dealt with any random false alarms. The motion sensor picks up movement in the hallway but doesn’t seem to get triggered by the dog, which is a big plus. For a home security system, you really just want it to work reliably without making things complicated, and so far this has been doing that.
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ULBERG
April 11, 2026
"Alerts come through fast"
I’ve tested the alarm a couple of times, and the phone alert popped up almost immediately. Same thing with the door sensors. That quick response makes me feel a lot more at ease when I’m not home. No real complaints so far.
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RobertHaupt_67
April 09, 2026
"Easy to Switch Plans"
I like that I can, uh, switch plans whenever I need to without it turning into a big hassle. It just makes things a lot easier.
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SharronHood_47
April 01, 2026
"Faster than most orders I’ve placed"
I ordered from SimpliSafe and was surprised how fast the box showed up. The tracking made it seem like it would take a bit longer, but it got here earlier than expected. Compared to other stuff I’ve ordered lately, this was a much smoother shipping experience. Everything was packed well too, so no complaints from me
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EarlMoorehead
March 19, 2026
"Easy to Use, Just a Tiny Lag Here and There"
The app is simple to use, which is a relief because I really don’t have the patience to fight with clunky apps. I can arm it right from bed without having to get up, and checking alerts is quick too. There was one small lag that annoyed me for a second, but it wasn’t a huge deal. Overall, it works well for what I need
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WESTRA
March 14, 2026
"Super Easy Warranty Fix"
One of my sensors stopped working, i was expecting a whole ordeal. But the warranty covered it with zero fuss, which was a huge relief. The replacement showed up quickly too, felt like it was practically on its way before I finished asking. Really happy with the whole experience.
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hyonstreeter5101
March 12, 2026
"Cameras are honestly better than I expected"
I’ve been happy with my SimpliSafe camera so far. The picture is really clear, even at night, which kind of surprised me. The app usually loads fast too, and the alerts come through quickly. no major complaints from me.
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JohnDuenas_40
March 10, 2026
"I ended up returning it and, uh, my…"
I ended up returning it and, uh, my refund showed up within a few days. Straightforward experience overall.
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David-mckee
February 25, 2026
"I’ll give credit where it’s due…"
I’ll give credit where it’s due, it’s still going strong and doing what it’s supposed to do. That said, I did have a frustrating experience along the way, and I feel like an apology from the company would’ve been appropriate. The product itself has held up, but the overall experience could’ve been handled better.
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